Building the operating layer for business conversations.
UKABU is building an AI-powered conversation operations platform that helps companies structure, support, and scale customer-facing conversations across contact centers, BPO teams, sales, and customer support.
Company information
- Company Name UKABU Co., Ltd.
- Representative Junpei Maruyama
- Founded January 2021
- Address 1F-70 Ninomiya Building, 18-4 Sakuragaokacho, Shibuya-ku, Tokyo, Japan
- Contact support@ukabu.co.jp
- Business Development and sales of the AI-powered real-time conversation support platform “UKABU,” as well as consulting services.
From person-dependent conversations to structured operations.
UKABU was founded on a simple belief: conversations should not depend on individual talent alone. As customer interactions become more important across support, sales, and contact center operations, companies need a way to structure conversations as an operational asset.
Quality varies by individual
Many organizations still rely on individual skill, experience, and instinct to deliver customer conversations.
Structure conversations as a system
UKABU combines Flow and Auto to make conversations more repeatable, supportable, and scalable across teams.
Turn conversations into strategic assets
Our goal is to help companies design and operate customer-facing conversations as part of how the business works.
Founder & CEO
Junpei Maruyama
Founder & CEO, UKABU Co., Ltd.
After graduating from Keio University, Junpei built his career across sales, sales planning, sales management, channel management, marketing, and corporate planning within the Recruit Group.
He later joined Mazrica, where he led the revenue organization across marketing, inside sales, field sales, and customer success, helping drive business growth while designing customer-facing operations.
Through these experiences, he saw that many customer-facing functions still depend too heavily on individual skill and experience. That insight led him to found UKABU and build a platform that helps organizations structure conversations, support teams in real time, and improve customer operations in the generative AI era.
Conversations are becoming the new interface.
As digital touchpoints expand, customers still rely on human conversations when they need clarity, reassurance, and support. UKABU believes that business conversations will become one of the most important interfaces between companies and customers.
Security and organizational credibility matter.
UKABU presents its company information, leadership, and security credentials openly as part of building trust with enterprise customers and contact center operators.
Want to learn more about UKABU?
Explore how UKABU supports contact centers and BPO teams, or book a demo to discuss your operation directly with our team.