ロゴ

Conversation Operations Platform

Design conversations.
Generate guidance.
Build the operating layer.

UKABU is a real-time conversation support platform powered by Flow and Auto.
It helps enterprise sales teams, contact centers, and customer support organizations standardize conversation quality and operate customer interactions as a repeatable system.

  • Flow = design conversations and standardize quality
  • Auto = generate guidance and respond flexibly
  • Toward Talk OS
UKABU real-time conversation support UI
Flow × Auto

One platform. Two operating structures.

UKABU provides two complementary structures for conversation operations: Flow for design and standardization, and Auto for real-time generation and flexibility.

UKABU = Flow (Design) × Auto (Generation)

UKABU Flow and Auto architecture
Flow

Design conversations and standardize quality

Flow structures conversation paths so teams can deliver consistent, repeatable customer interactions. It helps new hires perform with the same level of quality as experienced members.

UKABU Flow screen
Qualification
Discovery
Proposal
Closing
  • Conversation flow design
  • Templated conversation structures
  • Display rules and operational controls
  • Structured data output with CRM integration
Auto

Generate guidance and respond flexibly

Auto uses knowledge and materials to generate real-time support during conversations. It helps teams respond to unexpected questions and long-tail inquiries instantly.

UKABU Auto screen
Question
AI generation
Suggested answer
Additional guidance and materials
  • No-setup knowledge search
  • Real-time talk generation
  • Structured conversation logs
  • Coverage for unstructured FAQ areas
+
A conversation platform that combines standardization and flexibility
Request a Demo & Download Materials
Why Now

In the age of generative AI, conversation operations need structure.

AI adoption is accelerating, but many enterprises still struggle to control conversation quality.
The real challenge is not introducing AI itself. It is building a structure that allows conversations to be operated consistently as an organization.

Quality varies by person When responses depend on individuals, teams cannot reproduce outcomes consistently.
Supervisors become bottlenecks Escalations and support concentrate on a small number of experienced people.
Knowledge is not used in the moment FAQs and manuals have little value if they cannot be surfaced during the conversation itself.
AI adoption does not always translate into operational value Outputs alone do not create stable quality. Operating structure does.
Product

Surface the right information at the right moment.

UKABU presents customer information, scripts, FAQs, and support materials in real time, so teams spend less time searching and more time focusing on the conversation.

Flow

Design structured conversation paths

Set branches, conditions, and operational rules so your organization can run repeatable conversations at scale.

  • Conversation flow design
  • Branch management
  • Operational display control
Auto

Generate guidance from knowledge in real time

Use FAQs and source materials to generate answers and next-step suggestions during live interactions.

  • FAQ search
  • AI talk generation
  • Long-tail inquiry coverage
Workspace

Bring the entire conversation workspace together

View customer context, FAQs, support content, and talk guidance in one place while staying focused on the interaction.

  • Customer information display
  • FAQ reference
  • Proposal and support guidance
Deployment Patterns

Choose the structure that fits your organization.

Not every team operates the same way. UKABU supports different operating models depending on whether your priority is standardization, flexibility, or both.

Flow

Best for organizations that prioritize standardization.
Design and control conversations to improve consistency and repeatability.

Auto

Best for organizations that prioritize flexibility.
Expand response coverage and improve speed with real-time AI generation.

Flow + Auto

Best for organizations that need both control and agility.
Build a structured quality foundation while responding flexibly to unexpected interactions.

Outcomes

Turn conversations into organizational assets.

With UKABU, customer interactions move from individual skill and experience to a shared operating asset that can be standardized, improved, and scaled.

Reduce quality
variation
Shorten ramp-up
time
Lower supervisor
support load
Improve repeatability
of outcomes
Accelerate rollout of
new initiatives
Toward Talk OS

Toward an operating layer for every business conversation.

Sales, customer support, and contact centers all rely on conversations. UKABU aims to unify these interactions into an operational layer for enterprises: Talk OS.

Talk OS Vision

Treat conversations not as ad hoc individual skill, but as a business layer that can be designed, generated, operated, and improved.

Sales
Customer Support
Contact Center
Enterprise-wide Conversation Operations
Call to Action

Assess conversation quality and operational dependency in minutes.

We provide a free enterprise assessment to help visualize your current conversation operations, identify standardization opportunities, and clarify priorities for AI adoption.

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